Return and Refund Policy

We offer a 30-day return window. This means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in the original packaging. You'll also need to provide the receipt or proof of purchase.

To start a return, please contact us at info@vivienne-sydney.com.

If your return is approved, we'll send you detailed instructions on how and where to ship your package. Returns must be sent to our designated warehouse. Items sent back without a prior return request will not be accepted.

Please note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return arrives safely.

DAMAGES & ISSUES

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or if you receive the wrong product. We'll review the issue and arrange a solution as quickly as possible.

EXCHANGES

The fastest way to receive your desired item is to return the one you have. Once your return is accepted, you can place a new order for the replacement item.

REFUNDS

We'll notify you once we've received and inspected your return. If approved, a refund will be issued automatically to your original payment method within 7 business days.
Please keep in mind that your bank or credit card provider may take additional time to process and post the refund.

If more than 7 business days have passed since your return was approved and you haven't received your refund, please contact us at info@vivienne-sydney.com.

CONTACT INFORMATION

Store name: Vivienne Sydney

Company name: Safe Shield Solutions

Company address: Pachtstraat 3, 2000 Antwerp, Belgium

KBO number: 0795.539.263

VAT number: BE 0795 539 263

Email: info@vivienne-sydney.com

Phone: +61 480 893 016

Monday to Friday | 09:00 – 17:00 AEST

Weekends | 11:00 – 16:00 AEST

We aim to respond to your inquiries within 24 hours.