Nadine | Criss-Cross Flat Sandals

Curious about when your order will arrive? At Vivienne Sydney, we are committed to providing fast, reliable, and seamless delivery.

Every order is carefully prepared and shipped with attention to detail — and shipping is always free.

Below, you’ll find everything you need to know about our processing times, delivery estimates, and how to track your package.

View our Shipping information

We want you to feel confident in every purchase — but if something isn’t quite right, returning it is easy. At Vivienne Sydney, we offer a 30-day return period, no restocking fees, and dedicated support to assist you every step of the way.

Find out how to request a return, when to expect your refund, and which items are eligible below.

View our Return & Refund Policy

Have a question, need help with your order, or just want to say hello? We’d love to hear from you. The Vivienne Sydney team is here to support you every step of the way.

Send us a message anytime — we aim to respond within 24 hours during business hours.

Get in touch with us